Privacy policy
Last updated: May 21, 2026
Lovely Keepsakes operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lovely Keepsakes is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with our store:
- Contact Details: Including your name, billing address, shipping address, and email address.
- Financial Information: Including credit card, debit card, or other payment confirmation details processed securely through our payment gateways.
- Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase.
- Communications: Information you include when sending a customer support inquiry via email.
- Device & Usage Information: Including your IP address, browser type, network connection, and how you navigate the website through the use of cookies.
How We Use Your Personal Information
We use your personal information to provide you with the best possible gifting experience, including:
- Fulfilling and shipping your personalized jewelry orders.
- Processing secure payments and preventing fraudulent activity.
- Communicating with you regarding order tracking or customer support inquiries.
- Complying with applicable UK legal and regulatory obligations.
Relationship with Shopify & International Transfers
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.
Because Shopify operates globally, your information may be transferred, stored, and processed outside of the United Kingdom or the European Economic Area (EEA). When transferring personal information out of the UK, we rely on recognized legal transfer mechanisms like the Standard Contractual Clauses approved by the UK authorities. You can learn more by reading the Shopify Consumer Privacy Policy on the official Shopify website.
Your Rights and Choices (UK & GDPR)
As a UK resident, you have strict rights under data protection laws regarding your personal information, including:
- Right to Access / Know: Request a copy of the personal data we hold about you.
- Right to Delete / Erasure: Request that we clear your personal information from our active databases.
- Right to Correct: Request corrections to any inaccurate personal information.
- Withdrawal of Consent: Opt-out of any promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our correspondence.
To exercise any of these rights, please contact us directly using the details listed below.
Complaints
If you have a complaint about how we process your data, please reach out to us first at our contact email so we can resolve it for you.
If you remain unsatisfied, you have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).
Contact Us
Should you have any questions about our privacy practices, or if you would like to exercise any of your data rights, please contact us at:
- Email: hello@lovelykeepsakes.co.uk
- Physical Address: 9 Rosepark Meadows, Belfast, BT5 7TL, United Kingdom